Thank you for shopping at essentialtracksuits.com. We want you to be completely satisfied with your purchase. If something isn’t right, we’re happy to assist with Refund & Return Policy.

Return Window

You may return most items within 14 days of receiving your order. After this period, we cannot offer a return or refund. Please note: a $15 restocking fee will be deducted from your refund.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The product is unused, in the same condition as when you received it.
  • The item must be in the original packaging with tags attached.
  • Items must not be damaged or altered in any way.

If these conditions are not met, we reserve the right to refuse your return.

How to Return Your Product

Contact Us:

  • Email [email protected] with your order number and reason for return.
  • We will review your request and send you a return shipping label if approved.

Ship Back the Item:

  • Pack your item securely and drop it off at your local post office. Ensure you use a trackable shipping service to avoid issues with lost returns.

Return Shipping

  • You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping service for your protection. Shipping fees are non-refundable.

Return Processing & Refunds

  • Once your return is received at our warehouse, please allow 2–3 business days for inspection and processing.
  • If your return is approved, we will issue a refund to your original payment method within 3–5 business days.
  • Please note that refunds may take additional time to appear in your account, depending on your payment provider.

International Returns

  • We accept returns from international customers, but return shipping fees are the customer’s responsibility. Contact us at [email protected] to request a return, and we will provide further instructions if your return is approved.

Exchanges

  • We offer exchanges for the same style in a different size. If you wish to exchange for a different style, please place a new order.
  • There is no restocking fee for size exchanges. To initiate an exchange, contact us at [email protected].

International Exchanges

  • We do not offer a refund & return policy for international orders at this time.

Late or Missing Refunds

  • If you’ve received a refund confirmation but the amount hasn’t appeared in your account, please allow 2–7 business days for the refund to be processed by your bank or credit card issuer.

Missing Items

  • If you believe an item is missing from your order:
    • Please check the packaging carefully. Sometimes items are shipped separately, and you may have received multiple tracking numbers.
    • If an item is still missing, email [email protected] within 14 days of delivery. Include:
      • Photos of the shipping label
      • Photos of the items you received
      • Your order number
    • We will investigate and assist with next steps.
Lost Packages
  • We are not responsible for lost or stolen packages. If your tracking number indicates that your package was delivered, and the address is correct, we cannot issue a refund or replacement.
  • If you have concerns about your delivery, please contact us at [email protected], and we will do our best to assist.
Order Changes & Cancellations
  • Once your order is placed, we cannot modify or cancel it. Our warehouse processes orders quickly, and we cannot change delivery addresses, delivery methods, or payment details after the order has been submitted.
  • However, if your order was placed on a weekend or holiday, you may contact us within 24 hours to request a cancellation before it ships.
Sizing Policy
  • Please refer to our size chart available on the product pages.
  • Size exchanges are only allowed for the same style in a different size.
  • Incorrect size selections are non-returnable and non-refundable.
  • It is the customer’s responsibility to ensure the correct size is selected before completing the purchase.